SimbaWin Terms & Conditions

Introduction

These Terms and Conditions (hereinafter referred to as "the Agreement" or "these Terms") constitute a legally binding agreement between you ("the User", "Player", or "you") and SimbaWin (hereinafter "SimbaWin", "we", "us", or "the Platform"), governing your access to and use of the SimbaWin online gambling and sports betting platform accessible at https://simbawin.cam.

By registering an account, depositing funds, or using any service provided through the SimbaWin platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety, together with SimbaWin's Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

SimbaWin operates as an online casino and sports betting platform targeting adult users in Malaysia and other permitted jurisdictions. Our services include casino games, live dealer games, sports betting (including but not limited to football, EPL, Liga Super Malaysia, and UFC), lottery products, and other wagering entertainment.

Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

Account Eligibility

To be eligible to register and maintain an active Account on the SimbaWin Platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• Age Requirement: You must be at least 21 years of age. SimbaWin strictly prohibits the registration or use of the Platform by persons under the age of 21. Age verification will be conducted during the KYC process, and any Account found to belong to a person under 21 will be immediately suspended and all funds frozen pending investigation.
• Jurisdiction: You must be accessing the Platform from a jurisdiction where online gambling is not expressly prohibited. It is your sole responsibility to determine whether your access to and use of the Platform is lawful in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• Single Account: You are permitted to hold only one Account on the SimbaWin Platform. The creation of multiple accounts by a single individual (whether under the same identity or different identities) is a Prohibited Activity and will result in the immediate closure of all associated accounts and the forfeiture of any funds therein.
• Not a Politically Exposed Person: You confirm that you are not a Politically Exposed Person (PEP) or a close associate of a PEP in circumstances that would expose SimbaWin to unacceptable financial crime risk.

Account Registration & KYC Verification

Registration on the SimbaWin Platform requires the submission of accurate, complete, and truthful personal information. You must provide your full legal name, date of birth, a valid email address, and a Malaysian mobile number. By registering, you warrant that all information provided is accurate and undertake to keep such information current and up to date.

SimbaWin reserves the right to request documentary evidence to verify the identity and age of any Player at any time. This process — referred to as KYC (Know Your Customer) verification — may require submission of one or more of the following documents:

• A valid Malaysian identity document (MyKad) or an international passport;
• A recent utility bill, bank statement, or official document confirming your residential address (issued within 3 months);
• A copy of the bank account, e-wallet, or payment instrument used for deposits and withdrawals;
• Source of funds documentation if requested by our compliance team.

Until KYC verification is completed, SimbaWin may restrict a Player's ability to make withdrawals, access certain promotions, or increase deposit limits. SimbaWin shall not be liable for any delay or loss arising from a Player's failure to provide the required documentation in a timely manner.

Terms of Use

By accessing and using the SimbaWin Platform, you agree to use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. You expressly acknowledge and agree to the following obligations and restrictions:

• Lawful Use Only: You will not use the Platform for any unlawful purpose, including but not limited to money laundering, terrorist financing, or fraud.
• No Automated Systems: You will not use bots, scripts, artificial intelligence tools, or any other automated system to access or interact with the Platform, manipulate game outcomes, or derive an unfair advantage.
• No Collusion: You will not engage in collusion, match-fixing, or any coordinated strategy with other players that is designed to exploit the Platform or disadvantage SimbaWin.
• No Misrepresentation: You will not misrepresent your identity, age, location, or financial status for the purpose of registering an Account or claiming a Bonus.
• Responsible Use of Promotions: Bonus offers are intended for genuine recreational players. Creating multiple accounts, using VPN services to circumvent geographical restrictions, or engaging in pattern wagering designed solely to extract bonus value without genuine gameplay is a Prohibited Activity.
• Respect for Other Users and Staff: You will not engage in abusive, harassing, defamatory, or threatening behaviour towards SimbaWin staff or other Platform users through any communication channel.

SimbaWin reserves the right, at its sole discretion, to monitor Player activity for compliance with these Terms. Any breach of the Terms of Use may result in immediate Account suspension, forfeiture of Funds, and where appropriate, referral to relevant law enforcement authorities.

Deposits & Withdrawals

SimbaWin supports deposits and withdrawals in Malaysian Ringgit (MYR) through a range of locally established payment channels, including but not limited to: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online Banking, Hong Leong Connect, and selected cryptocurrencies (BTC, ETH, USDT, LTC).

6.1 Deposits

• The minimum deposit amount is RM30. Individual payment providers may impose their own minimum or maximum transaction limits.
• Deposits must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited and will be returned, subject to applicable processing fees.
• SimbaWin does not charge fees on deposits; however, payment providers may apply their own transaction charges, for which SimbaWin accepts no liability.
• Cryptocurrency deposits will be credited at the live exchange rate at the time of confirmation on the blockchain network. SimbaWin is not responsible for price fluctuations occurring between initiation and confirmation of a crypto transaction.

6.2 Withdrawals

• The minimum withdrawal amount is RM50. Maximum withdrawal amounts are subject to your current VIP tier and any applicable promotional conditions.
• Withdrawals will only be processed to the same payment method used for deposit, except where prior approval has been granted by our compliance team.
• SimbaWin reserves the right to request KYC documentation before processing any withdrawal, regardless of whether KYC was previously completed.
• Standard withdrawal processing time is within 30 minutes for e-wallet and DuitNow transactions on verified accounts. FPX bank transfers may take up to 24 hours. Processing times may be extended during periods of high demand or pending compliance review.
• Any funds subject to an active Wagering Requirement are not eligible for withdrawal until the applicable requirement has been satisfied in full.

Bonuses & Promotions

SimbaWin may, at its discretion, offer Bonuses and promotional incentives to Players from time to time. Each individual promotion is subject to its own specific terms; however, the following general conditions apply to all Bonuses offered on the Platform unless explicitly stated otherwise:

• All Bonuses are subject to a Wagering Requirement (rollover/turnover requirement), which must be met in full before any funds derived from the Bonus may be withdrawn. The standard Wagering Requirement for welcome bonuses is 20x the bonus amount; reload bonuses carry a 15x requirement. Specific promotions may vary.
• Bonuses are valid for a defined period from the date of issuance. Any Bonus not claimed or qualifying conditions not met within the specified validity period will expire and be forfeited without compensation.
• SimbaWin reserves the right to withhold, revoke, or recover any Bonus and associated winnings where the Platform reasonably determines that a Player has abused or attempted to abuse a promotional offer.
• Bonuses may only be claimed by Players who satisfy the eligibility criteria specified in the relevant promotion terms, including applicable minimum deposit thresholds and qualifying game restrictions.
• Contributions of different game types toward Wagering Requirements may vary. Slots typically contribute 100%; live dealer and sports betting may contribute at a reduced rate. Full contribution schedules are available in individual promotion terms.
• Birthday Bonuses and VIP tier rewards are subject to the SimbaWin VIP Programme terms, including tier-based eligibility and applicable verification requirements.

Betting & Gaming Rules

All sports betting (including but not limited to EPL, Liga Super Malaysia, UFC, and other markets offered on the Platform), casino games, and live dealer games are subject to the specific product rules published within each respective game or betting market interface, in addition to the general terms set out herein.

• Settlement of Bets: All bets are settled in accordance with the official result as determined by the relevant governing body or official scorekeeper. SimbaWin's decision on the settlement of any disputed bet shall be final and binding.
• Palpable Errors: SimbaWin reserves the right to void any bet placed at clearly erroneous odds or on the basis of a manifest error in the market, regardless of whether the bet has been confirmed. In such cases, the original stake will be returned to the Player's Account.
• Game Malfunction: In the event of a technical malfunction during any game, the round in question will be voided and the wager returned to the Player. SimbaWin shall not be liable for any loss of potential winnings arising from a technical fault.
• Mix Parlay: Mix Parlay bets are subject to the selection rules for each individual event included in the parlay. If any leg of a Mix Parlay is voided, that selection will be removed, and the parlay will be recalculated with the remaining valid selections.
• Maximum Winnings: SimbaWin reserves the right to impose maximum winnings caps on individual games, bet types, or promotional periods. Applicable limits will be displayed within each respective product or promotion.

Responsible Gambling

SimbaWin is committed to promoting responsible gambling practices. The Platform is intended solely for entertainment purposes, and gambling should never be used as a means of generating income. All Players are encouraged to gamble responsibly and within their financial means.

• Players may set deposit limits, loss limits, and session time limits on their Accounts at any time by contacting Customer Support. Once set, restrictions can only be increased after a cooling-off period has elapsed.
• Players who believe they may be developing a problem with gambling are encouraged to use the self-exclusion facility available through our Customer Support team. Self-exclusion requests will be actioned within 24 hours and may be set for a minimum period of 6 months.
• SimbaWin employs a strict 21+ age policy. Any Account holder found to be under the age of 21 will have their Account closed immediately, all pending transactions cancelled, and any balance forfeited.
• SimbaWin reserves the right to take precautionary measures, including temporary account restriction, where we reasonably believe a Player's gambling behaviour may pose a risk to their welfare.

Account Suspension & Closure

SimbaWin reserves the right, at its absolute discretion and without prior notice, to suspend, restrict, or permanently close any Player Account where there are reasonable grounds to believe that:

• The Player has violated any provision of these Terms and Conditions;
• The Account has been involved in fraudulent, deceptive, or unlawful activity;
• The Player has provided false or misleading information during registration or KYC verification;
• Multiple accounts have been registered by the same individual;
• Bonus abuse or systematic exploitation of promotional offers has occurred;
• The Player is found to be under the age of 21;
• The operation of the Account poses a regulatory, legal, or reputational risk to SimbaWin.

Where an Account is closed due to a verified breach of these Terms, SimbaWin reserves the right to withhold any balance in the Account pending investigation. Where a breach is confirmed, SimbaWin may forfeit the Account balance in whole or in part. Players may request voluntary Account closure at any time by contacting Customer Support.

Limitation of Liability

To the fullest extent permitted by applicable law, SimbaWin, its officers, directors, employees, partners, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Platform, including but not limited to:

• Loss of gambling winnings or profits due to technical malfunction, system downtime, or internet connectivity issues;
• Losses arising from reliance on incorrect odds, game information, or promotional details caused by a technical error;
• Unauthorised access to your Account resulting from your failure to keep your login credentials confidential;
• Any consequential losses arising from a delay in processing deposits or withdrawals due to third-party payment provider issues;
• Losses arising from regulatory changes, force majeure events, or circumstances beyond SimbaWin's reasonable control.

Nothing in these Terms shall limit or exclude SimbaWin's liability for fraud, gross negligence, wilful misconduct, or any liability that cannot be excluded or limited by applicable law.

Intellectual Property

All intellectual property rights in and to the SimbaWin Platform — including but not limited to the SimbaWin brand name, logo, website design, software, game content, text, graphics, audio, and video — are the exclusive property of SimbaWin or its licensed suppliers and are protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, republish, modify, or distribute any part of the Platform or its content;
• Use the SimbaWin brand name or trademarks in any manner without prior written consent;
• Reverse-engineer, decompile, or otherwise attempt to extract source code from any part of the Platform software.

Any unauthorised use of SimbaWin's intellectual property will constitute a material breach of these Terms and may give rise to legal proceedings.

Amendments to These Terms

SimbaWin reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice, except where applicable law expressly requires advance notification. The most current version of these Terms will always be published on this page, together with the date of the most recent revision.

Your continued use of the SimbaWin Platform following the publication of any amended Terms constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically to ensure you are aware of any changes. SimbaWin may, at its discretion, notify Players of material changes via email or an in-platform notification.

Contact Us

If you have any questions, concerns, or disputes relating to these Terms and Conditions, or if you wish to exercise any rights under these Terms, please contact the SimbaWin Customer Support team using the details below. Our team is available 24 hours a day, 7 days a week.

• Live Chat: Available on all pages of the SimbaWin Platform. Average response time is under 3 minutes.
• Email: [email protected] (please do not use this address as a clickable link — it is provided as plain text for reference only).
• Response Time: Email enquiries relating to account disputes, KYC, or withdrawal matters will be acknowledged within 24 hours and resolved within 5 business days.

For responsible gambling related enquiries, self-exclusion requests, or problem gambling support, please refer to our Responsible Gambling page or contact our Customer Support team directly.